Delivery & Returns

Delivery

We endeavour to dispatch your order within 24 hours from receipt of payment, and will email advising you of dispatch. Please allow an extra 2-3 days before dispatch for any orders that include personalised items.

For deliveries within the United Kingdom on orders of £40 and over, we offer free shipping by Royal Mail Signed For 2nd Class Post. With this service, Royal Mail aims to deliver your parcel in 2 – 3 working days, with proof of delivery, including a signature from the receiver. No Saturday delivery.

Our other postage and delivery options are as follows:

Signed For 1st Class Post – £6.50
Royal Mail aim to deliver the next working day with proof of delivery, including a signature from the receiver. No Saturday delivery.

Special Delivery, Guaranteed Next Working Day by 1pm – £11.00
Next working day delivery, with full tracking. Please ensure you place your order by 12.30pm, Monday to Thursday for next working day delivery. No Saturday delivery.

We also offer international shipping options which can be found at checkout.

For purchases of a single bodysuit, teether, wash mitt, hat, bib or card, the postage is £0.99 for Standard 2nd Class Delivery.

Returns

At Little Bundle Box we strive to make sure you’re 100% happy with your order. If for any reason you are not entirely satisfied with your purchase, please contact us first before leaving feedback, as we will do our upmost best to resolve any dissatisfaction. Please contact us in the first instance at [email protected] or telephone 01563 370 470.

Goods can be returned within 14 days of receipt, in the original packaging and with all labelling attached (unopened, undamaged, unused and in re-sellable condition) for a refund or exchange. It is the responsibility of the customer to ensure we receive the returned items and we recommend that you obtain a proof of postage or use a signed for service. We cannot be held responsible for any goods returned that are lost or damaged by return post, which will affect your refund. Please include your full name, address, order number and reason for return/exchange with the returned products and send to: Little Bundle Box, Fieldview, Kilmaurs Road, Crosshouse, East Ayrshire, KA2 0HL.

We aim to handle your returns within five working days of us receiving the goods. NB. We reserve the right to deduct the recommended retail price off any goods returned where tags have been removed, become damaged due to recipient mishandling or become unsealed after delivery. Or for any goods which are bespoke or personalised in any way or which may deteriorate (such as chocolates).

Damages or Wrong Items

In the unlikely event that you received damaged or incorrect items, please contact us within 48 hours of receipt at [email protected] or telephone 01563 370 470.

Once you have contacted us to advise the goods have arrived damaged, faulty or not what you ordered, (photographic evidence may be requested), we will pay registered postage for the return of the goods. Please return the goods in their original packaging (where possible) with your full name, address, order number to: Little Bundle Box, Fieldview, Kilmaurs Road, Crosshouse, East Ayrshire, KA2 0HL.

You will have the option of a replacement or a refund by the original method of payment. NB. If returning a full bundle, we reserve the right to deduct the recommended retail price off any goods returned (where not received by the recipient in a damaged, faulty or incorrect state) where tags have been removed, become damaged due to recipient mishandling or become unsealed after delivery. Or for any goods which are bespoke or personalised in any way or which may deteriorate (such as chocolates).

We aim to handle your returns within five working days of us receiving the goods.

Cancellations

You can cancel your order by emailing us at [email protected] or calling us on 01563 370 470. Please include your full name, order number and reason why. If we receive your cancellation prior to dispatch your payment will be refunded in full using the original method of payment. If we receive your cancellation after dispatch you can operate your right to return the goods (in re-sellable condition) no longer than 14 days after receipt. Any damages/wrong items must be reported to us within 48 hours of receipt and we may request photographic evidence. Please refer to the sections above.

Please also refer to our Terms and Conditions Section 1 ‘Cancellation and Returns’ for full details.