Frequently Asked Questions

We want to make ordering as easy as possible for our customers. Got a question we haven’t answered? Please email [email protected] and we’ll be glad to help.

Please also refer to our Terms and Conditions and Delivery and Returns pages for more details.

Question How do I know my order has been accepted?
AnswerYou will receive an email when we have received payment and therefore accepted your order.
Question What if I want to change my order?
AnswerIf you want to change your order, please telephone us on 01563 370 470 within 1 hour of placing the order, with your order number, Monday – Friday. We will endeavour to make the change, but cannot guarantee the order has not already been dispatched. If placing an order at the weekend, please email, [email protected] and put the order number, followed by the word ‘CHANGE’, in the subject line, so we know this is an order change OR call us on 01563 370 470 and leave a detailed message.
Question What methods of payment do you take?
AnswerWe accept all major debit and credit cards and PayPal.
Question Can I provide you with a specific gift message?
AnswerAll set gift bundles include a Congratulations Card, which you can personalise with your own message at checkout. We will print the card with your message and include it in the bundle.

Please note we do not provide gift messages when purchasing individual products. The Personalised Congratulations Card can be bought as an individual item, if you would like to include a gift message in a package with other individual products.

Question How do I apply my voucher code to my order?
AnswerYou will be able to apply any of our voucher codes at checkout by adding the voucher code to the ‘Voucher’ text field, then press ‘Apply’. The discounted amount will automatically be deducted from your total. Each voucher code is only eligible to be used once.
Question How can I ensure the recipient doesn’t get the receipt of payment?
AnswerOnly you will receive an electronic receipt to your nominated email address. The recipient will only receive the gift. No paper receipt is sent with the gift.
Question How do I know when my parcel has been dispatched?
AnswerWe endeavour to dispatch your order within 24 hours from receipt of payment. You will receive an email when we have received payment and therefore accepted your order. We will then send a further email advising you of dispatch.

Please allow an extra 3-5 working days before dispatch for personalisation. Once the personalisation of an item is complete, we will send you an email advising of dispatch.

Question Is my delivery tracked?
AnswerIf you wish your order to be fully tracked, choose the Special Delivery, Guaranteed Next Working Day by 1pm service. There are also ‘signed for’ options, which allow you to see when the parcel has been delivered.
Question How do I cancel or return my order?
AnswerYou can cancel or inform us that you wish to return your order by emailing us at [email protected] Please include your full name, order number and reason why. We may also request photographic evidence if goods have arrived damaged. Please refer to the delivery and returns page for full details.
Question If one or two items in the gift bundle have arrived damaged, could you send out replacements?
AnswerYes, in some instances if only one or two of the items in the gift bundle have been damaged in transit we will send out the equivalent replacements to save returning a full bundle. Again we may request photographic evidence of the damage.
Question Do you provide Corporate Gifts?
AnswerYes. We provide a beautiful range of unique Corporate Gifts which are guaranteed to impress and be remembered for years to come. Check out our Corporate Gift page for more details.
Question What if you have run out of a particular item I want to order?
AnswerYou will always be informed if a particular item is currently out of stock. We will give you the option either to wait until the item is available or offer an alternative.
Question How long does your personalisation service take?
AnswerFrom receipt of your order, please allow an extra 3-5 working days for personalisation before dispatch.
Question Can I amend the text for a personalised product once the order has been placed?
AnswerIf you realise your error within an hour of purchase then we may be able to assist in the amendment. Please email [email protected] with your order number and the requested change. We strongly recommend you check all personalisation text prior to purchase.
Question Can I return a personalised product?
AnswerUnless there has been an error on our part, we cannot accept Returns on ‘personalised’ items, as these cannot be sold to anyone else. We strongly recommend you check all input/personalisation details prior to purchase.