Frequently Asked Questions

AnswerYou will receive an email when we have received payment and therefore accepted your order.

AnswerIf you want to change your order, please telephone us on 01563 370 470 within 1 hour of placing the order, with your order number, Monday – Friday. We will endeavour to make the change, but cannot guarantee the order has not already been dispatched. If placing an order at the weekend, please email, [email protected] and put the order number, followed by the word ‘CHANGE’, in the subject line, so we know this is an order change OR call us on 01563 370 470 and leave a detailed message.

AnswerWe accept all major debit and credit cards and PayPal.

AnswerAll set gift bundles include a Congratulations Card, which you can personalise with your own message at checkout. We will print the card with your message and include it in the bundle.

Please note we do not provide gift messages when purchasing individual products. The Personalised Congratulations Card can be bought as an individual item, if you would like to include a gift message in a package with other individual products.

AnswerYou will be able to apply any of our voucher codes at checkout by adding the voucher code to the ‘Voucher’ text field, then press ‘Apply’. The discounted amount will automatically be deducted from your total. Each voucher code is only eligible to be used once.

AnswerOnly you will receive an electronic receipt to your nominated email address. The recipient will only receive the gift. No paper receipt is sent with the gift.

AnswerWe endeavour to dispatch your order within 24 hours from receipt of payment. You will receive an email when we have received payment and therefore accepted your order. We will then send a further email advising you of dispatch.

Please allow an extra 3-5 working days before dispatch for personalisation. Once the personalisation of an item is complete, we will send you an email advising of dispatch.

AnswerIf you wish your order to be fully tracked, choose the Special Delivery, Guaranteed Next Working Day by 1pm service. There are also ‘signed for’ options, which allow you to see when the parcel has been delivered.

AnswerYou can cancel or inform us that you wish to return your order by emailing us at [email protected] Please include your full name, order number and reason why. We may also request photographic evidence if goods have arrived damaged. Please refer to the delivery and returns page for full details.

AnswerYes, in some instances if only one or two of the items in the gift bundle have been damaged in transit we will send out the equivalent replacements to save returning a full bundle. Again we may request photographic evidence of the damage.

AnswerYes. We provide a beautiful range of unique Corporate Gifts which are guaranteed to impress and be remembered for years to come. Check out our Corporate Gift page for more details.

AnswerYou will always be informed if a particular item is currently out of stock. We will give you the option either to wait until the item is available or offer an alternative.

AnswerFrom receipt of your order, please allow an extra 3-5 working days for personalisation before dispatch.

AnswerIf you realise your error within an hour of purchase then we may be able to assist in the amendment. Please email [email protected] with your order number and the requested change. We strongly recommend you check all personalisation text prior to purchase.

AnswerUnless there has been an error on our part, we cannot accept Returns on ‘personalised’ items, as these cannot be sold to anyone else. We strongly recommend you check all input/personalisation details prior to purchase.